FAQ's

Akiaza – Premium Watches, Delivered with Care
📧 For further assistance: hello.akiaza@gmail.com

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account gives you:

  • Faster checkout

  • Order history & tracking

  • Early access to new collections and offers

What payment methods do you accept?

COD

Do you offer free shipping?

Yes! We offer free standard shipping on all orders within the UAE and Saudi Arabia — no minimum spend required.

How long does shipping take?

Standard delivery typically takes:

  • UAE & KSA: 2–3 business days after dispatch

  • Order Processing: 1–2 business days (excluding weekends & holidays)

How can I track my order?

As soon as your order ships, you’ll receive an email with a tracking link so you can follow your package every step of the way.

Can I change or cancel my order after placing it?

If you need to modify or cancel your order, please contact us within 12 hours.
After your order is processed or shipped, changes may not be possible.

What is your return policy?

You may return your watch within 30 days of delivery if it is:

  • Unworn, unused, and in original condition

  • Returned with all packaging and accessories

Please see our Return Policy page for full instructions and eligibility.

When will I receive my refund?

After we receive and inspect your returned item, refunds are processed within 7–10 business days to your original payment method.
Note: Bank processing times may vary.

Is VAT or tax included in the price?

Yes, all prices shown include applicable VAT or sales tax based on local regulations.

What if I receive a damaged or incorrect item?

We deeply apologize for the inconvenience. Please contact us within 7 days of delivery and include:

  • Your order number

  • Clear photos of the issue

We will arrange a replacement or refund at no additional cost.

Can I use more than one discount code?

Only one discount code can be applied per order, unless otherwise stated during special promotions.

Still have questions?
📧 Email us at: hello.akiaza@gmail.com
We’re happy to help with anything from product advice to delivery support.