Refund Policy

Effective Date: May 22, 2025
Contact Email: hello.akiaza@gmail.com

At Akiaza, we take pride in offering luxury timepieces with exceptional quality and service. If for any reason you're not completely satisfied with your purchase, our refund and exchange policy ensures a smooth and respectful process.

1. Return Window

You may return eligible items within 30 calendar days of receiving your order for a full refund or exchange, provided the conditions below are met.

2. Eligibility Criteria

To qualify for a return, the item must be:

  • In original, unworn, and unused condition

  • Returned with all original packaging, documentation, tags, and accessories

  • Free of any signs of wear, scratches, or damage

3. Non-Returnable Items

For safety and personal hygiene reasons, the following items are not eligible for return:

  • Gift cards

  • Downloadable or digital content

  • Customized or engraved watches

  • Items that have been worn, altered, or damaged after delivery

4. How to Initiate a Return

To begin the return process, please contact us at hello.akiaza@gmail.com within 30 days of receiving your order. Include the following:

  • Your order number

  • A brief reason for the return

  • Photos, if the item is damaged or incorrect

⚠️ Do not return any item without prior authorization. You will be issued a Return Authorization Number (RAN) and return instructions.

5. Return Shipping

  • Return shipping is the customer’s responsibility unless the item is defective or incorrect.

  • We recommend using a tracked and insured shipping method.

  • Akiaza is not liable for lost, delayed, or untracked returns.

6. Refund Process

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method within 7–10 business days.

  • Original shipping fees are non-refundable.

  • Refund times may vary depending on your bank or card provider.

7. Exchanges

To request an exchange:

  • Email us at hello.akiaza@gmail.com with your order number and the item you'd like in exchange.

  • Exchanges are subject to availability.

  • If the new item has a price difference, we’ll handle additional charges or issue a partial refund.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery.

  • Include clear photos of the product and packaging.

  • We’ll arrange a replacement or full refund at no extra cost.

  • Please keep all original packaging until the issue is resolved.

9. International Returns (Outside UAE/KSA)

If you're ordering from outside the UAE or Saudi Arabia:

  • Contact us before returning any item

  • Return shipping costs, customs, or duties may apply

  • International return instructions may vary based on your location

10. Need Help?

We’re here to assist with any concerns regarding your return, exchange, or refund.

📧 Email us at: hello.akiaza@gmail.com
📍 Serving: United Arab Emirates & Kingdom of Saudi Arabia